1. Free plan
The Free plan (up to 2 users) is free of charge and requires no payment. This policy applies to paid subscriptions, operated by Kedaya Tech LLP, alongside your local consumer-protection rights (see section 7).
2. Monthly plans
Cancel any time from Settings → Billing. Access continues to the end of the paid period; partial months are not refunded.
3. Yearly (prepaid) plans
Refundable pro-rata within the first 30 days, minus the equivalent of one month at the monthly rate. After 30 days, the remaining balance converts to service credit usable on any plan.
4. Seat changes
Added seats are charged pro-rata from the day of creation. Removed seats stop billing from the next cycle; the current cycle is not refunded.
5. Failed or duplicate charges
If a payment fails but your bank shows a debit, it typically auto-reverses within the payment provider's timeline (often 5–7 business days). Verified duplicate charges are refunded to the original payment method within the provider's timeline of confirmation. Exact timing depends on the gateway (Razorpay, Stripe, PayPal, Cashfree) and your bank.
6. Downgrades
Downgrades take effect at the end of the current billing period. Features and seats beyond the new plan's limits become read-only; there is no partial refund for the difference.
7. Currency, method and statutory rights
Refunds are issued in the original charge currency to the original payment method. Your statutory rights are not affected — depending on your country you may have additional non-waivable rights (for example an EU consumer's right of withdrawal for distance contracts, which may not apply once a digital service has started with your consent, or consumer-guarantee regimes in Australia and Canada).
8. How to request a refund
Email billing@salesmantracker.com from the owner's registered email with the invoice number (INV-XXXX). We respond within 2 business days; approved refunds are issued within the payment provider's timeline, commonly 5–7 business days.