1. Monthly plans
Cancel anytime from Settings → Billing. Access continues until the end of the paid period. Partial months are not refunded.
2. Yearly prepay
Refundable pro-rata within the first 30 days, minus one month at the monthly rate. After 30 days the remaining balance converts to service credit usable on any plan.
3. Seat changes
Added seats are charged pro-rated from the day of creation. Removed seats stop billing from the next cycle — the current cycle is not refunded.
4. Failed or duplicate charges
If a payment fails but your bank shows a debit, it auto-reverses within 5–7 business days. Verified duplicate charges are refunded to the original payment method within 5–7 business days of confirmation.
5. Downgrades
Downgrades take effect at the end of the current billing period. Features and seats beyond the new plan's limits become read-only; no partial refunds for the difference.
6. How to request a refund
Write to billing@salesmantracker.com from the owner's registered email with the invoice number (INV-XXXX). We respond within 2 business days; approved refunds reach your account in 5–7 business days.